Frequently asked
The things worth knowing before you order. If your question isn't here, get in touch.
How long does delivery take?
It depends on where you are and how many orders are ahead of yours. You'll get a tracking link by text as soon as a driver is assigned, and it updates as they get closer. We'd rather give you a live link than a number we can't keep.
What do I need to have ready at the door?
A valid government-issued photo ID showing you are 21or older. The driver has to physically inspect it before handing anything over — that is a legal requirement on them, not a formality, and they cannot make an exception. Acceptable: a driver's licence or state ID, a military ID, or a passport.
Can somebody else accept my order?
No. The person who placed the order needs to be the one receiving it, with their own ID. If you won't be there, it's better to reschedule than to have a driver arrive and have to leave with the order.
How do I pay?
Cash, at the door. Nothing is charged when you place the order. It helps to have close to the right amount — drivers carry limited change.
Is there a minimum order?
Yes, and it depends on your address — some areas have a higher minimum than others. You'll see the exact figure for your address before you place the order, never after.
How much can I buy at once?
State law caps what a retailer may sell to one adult-use customer per day: 28.5 g of non-concentrated cannabis, 8 g of concentrate, and 6 immature plants. Your cart tracks this as you go, and checkout will stop an order that would go over — including anything you already received earlier the same day.
Do you deliver to me?
Enter your address at checkout and we'll tell you immediately. We can only deliver to a physical address in California, and not to publicly owned property — that rules out parks, government buildings, and most campuses.
Can I change or cancel an order?
Get in touch as soon as you can — see Contact. Once a driver has left with your order there is much less we can do, so earlier is better.
Something was wrong with my order. What now?
Tell the driver before they leave if you can — that is by far the easiest moment to fix it. Otherwise contact us and we'll sort it out. See Returns & refunds for how this works, and why cannabis is different from ordinary retail here.
Will you text me?
Only about your order — a sign-in code when you ask for one, and updates on a delivery in progress. We don't run a marketing list. Reply STOP to any message to opt out.