Returns & refunds

Check your order before the driver leaves

This is the single most important thing on this page. While the driver is still with you, the order is still ours — a wrong item, a damaged package, or something you simply don't want can be handed straight back and taken off your total, there and then.

Once the driver has gone, that stops being possible for most things. Not because we're being difficult, but because of the rule in the next section.

Why we can't just take cannabis back

Every cannabis package is tracked by the state from the moment it's grown to the moment it's sold. Once a package has left our premises and been handed to a customer, that chain is broken — we cannot put it back into inventory and sell it to somebody else, even if it comes back to us sealed and untouched.

So a return here is never a restock. That is why we'd much rather solve a problem at your door than after it.

You can refuse an order at the door

No charge, no fee, no argument. You haven't paid anything yet — payment happens at delivery — so refusing simply means the driver leaves with the order.

If you refuse repeatedly we may ask you to talk to us before ordering again, since every trip carries real product and a real driver.

If the order is wrong

If we sent the wrong item, missed something you paid for, or a package arrived damaged or leaking, that's on us. Tell the driver if they're still there. If you've already noticed after they've left, contact us the same day if you can, and keep the packaging and any labels.

Depending on what happened we'll replace the item on your next delivery or refund what you paid for it. We'll tell you which, and why.

If a product seems defective

Cartridges that won't draw, packaging that failed, something that doesn't match its label — tell us. We log every quality complaint and pass it to the maker, because we're required to and because it's how bad batches get caught.

Please keep the packaging and the batch number. Without it there is very little either we or the manufacturer can trace.

What we can't refund

We can't refund a product simply because you didn't enjoy the effect, or because it wasn't what you expected it to feel like. Effects vary from person to person and we're not permitted to make claims about them in the first place. If you're unsure what to order, ask us before you buy rather than after.

We also can't accept anything back that has been opened, used, or repackaged.

How to reach us

Everything on this page starts with a conversation — see Contact. Have your order number ready if you have one; it makes this much faster.